Only emergency repairs will be accepted informally but must be confirmed in writing as soon as possible. An emergency repair is only necessary if there is a fault/damage that is likely to cause injury, undue inconvenience or which makes the premises unsafe or insecure. Some examples are listed below:
Other examples are contained in your lease agreement. If such repairs are necessary, you must immediately contact our office using the electronic maintenance request form (Click here), or by phoning the office on 07 3466 0261.
In the event the matter occurs after hours and is an emergency, please contact one of the contractors listed below.
| Electrical Repairs | DL Electrical | 0404 443 007 |
| Plumbing Repairs | Gillies Plumbing | 0408 646 003 |
| Locksmith | Locksmiths 2 U | 0404 037 349 |
How to handle damages during a storm:
Tropical storms are a way of life when living in QLD, so it is vital to be prepared for the worst situation. The following guidelines are the best points of contact for any emergency you may face in a storm. We cannot stress enough that contents insurance is the sole responsibility of the Tenant, and without it you will be unable to recover any damaged personal belongings in the event of a storm. Please click on the links below to take you to the RTA Fact Sheets.
Natural Disaster Fact Sheet
General Tenancy Agreements Fact Sheet
If in emergencies, please contact the below numbers for assistance.
|
Issue… |
Who to contact… |
Contact details… |
|
Fallen trees, sandbagging, temporary shelter and tarps |
SES |
13 74 68 |
|
Dangerous powerlines and loss of power |
Energex |
13 19 62 |
|
Flash flooding |
SES |
13 74 68 |
|
Minor water damage |
Gillies Plumbing |
0408 646 003 |
|
Road conditions and safety |
RACQ |
www.racq.com.au or 13 19 40 |
|
Weather conditions/forecast |
Bureau of Meteorology |
www.bom.gov.au or 07 3239 8700 |
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